Most frequent questions and answers
We started as a commission only workshop in Hong Kong and over the years we have made hundreds of cosplay commissions, that’s when we started our own website. We also have a Facebook page where you can see reviews and pictures from our customers. We take quality very seriously and believe we make the best costumes in the world. If you do not like the costume you received, you can just return for refund.
All costumes are made by our very experienced tailors. We do not buy from a wholesaler, and we do not sell on any other places. If you see the same photos on another store, they are definitely stealing our photos, and you will not get the same costumes. You can try email them for a picture of the costume with their logo in it(not watermark, which can be easily add or erase) In our most recent costumes, we started placing a ribbon with our logo on the costume, hope this can deter photo theft. For earlier costumes, you can easily identify the same mannequin.
We can accept all major credit card, paypal or cash at our shenzhen store. Online payment will be processed at merchant bank’s server and we do not have access to your credit card information.
We ship worldwide, UPS/DHL takes around 7-10 working days, priority mail takes around 10 working days, airmail takes around 4 weeks. If you have a close deadline, please contact us and we might able to arrange faster shipping.
We offer free shipping to HK, US, Canada, Australia and Western Europe. For all other countries, please fill in your address at checkout and click apply shipping.
Unwashed, unworn, or defective merchandise can be returned by mail for exchange or refund. Please email us immediately for Return Authorization Number, returns without RAN will not reach us and cannot be processed.
If you want to return for exchange, please send us back the item within a reasonable time(2 weeks shall be enough time for you find out the size problem in most cases) after you get the package.
If you do not like the costume you received and want a refund, you simply contact us within 24 hours after you receive the package and once you have the RAN, please send us back the package with tracking number. We donot accept refund from 1st Oct till 31th Oct. Our refund policy does not apply to custom size orders and commissions.
We do not charge restocking fee but we can not refund shipping for items return for refund.