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Payment information(How to deal with payment error message)

If you get a payment error message, please try the following steps:

1. You can come to our store in shenzhen to pay cash, or you can do bank transfer if you have a Hong Kong Standard and Charter bank account.

2. Please call your credit card company to authorize the payment.

3. If you have a paypal account, you can also log in paypal directly and pay the total amount to this email: phantompaypal@gmail.com You can mention the item you want in paypal message box.

4. Or you email us what you want to order, please click contact us and we can send you a direct invoice which you can pay with credit card.

FAQS

Is this a reliable website? Over the years I have made over 100 cosplay commissions for fans in Hong Kong and Japan. We are sponsoring cosplay societies in 2 major Hong Kong universities. Payment is made at our merchant bank's secure site and we do not have access to your credit card information.

What payment method do you accept? We can accept all major credit card or cash at our shenzhen store.

What shipping method do you offer and how long does it take? If you are in Hong Kong, we will use HK post, you can also come to our store in shenzhen to pickup the costume. If you live outside Hong Kong, we use express shipping method for costumes, such as DHL and UPS. We ship from Hong Kong, delivery normally takes 7 working days on average. There can also be potential delays due to flight cancellation and customs clearance which are out of our control. For accessories and wigs, we use standard airmail, delivery can take around 20 working days. If your order is above $50, you can choose priority airmail at no additional cost. Prioirty airmail normally takes 7-10 working days and come with online tracking number. We will responsible for item lost or damaged in the post.

How much is the shipping cost? We offer free shipping to Hong Kong metropolitan areas.

How can I have my measurement? Please check here for detailed instruction.

Returns/Exchanges

If you can check the measurement guide carefully before you order, there shall not be a problem with size. In the unlikley event you ordered the wrong size or the item arrived defective, we can still exchange for you. Unwashed, unworn, or defective merchandise may be returned by mail for exchange or refund. Please email us immeiately for Return Authorization Number as soon as you receive the package. Returns without RAN will not be processed.

If you want to return for exchange, please send us back the item within a reasonable time(2 weeks shall be enough time for you find out the size problem in most cases) after you get the package.

If you do not like the costume you can request return for refund. Since cosplay is usually used for just one event such as halloween or convention, we have very strict policy regarding return for refund. If you want a refund, you need to contact us immediately(within 24 hours) after you receive the package and once you have the RAN, please send us back the package with tracking number with no delay. We donot accept refund during major conventions and month of Halloween, from 1st Oct till 31th Oct).

We do not charge restocking fee but we can not refund shipping for items return for refund.

Privacy Policy

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties.

What kind of information do you collect? We may collect personal information from you, such as your name, email address and postal address, we do not have information about your credit card number, gender, birthday, personal interests, etc.

How do you use my information? We may use your personal information in the following ways:

To process and fulfill your order, including to send you emails to confirm your order status and shipment To communicate with you and to send you information by email, postal mail,or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications To protect the security or integrity of our websites and our business To contact you if necessary

Do you share my information? We do not share your personal information with any third parties.

What about links to other websites? For your convenience and information, our websites may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

Still have questions? Please contact us or email us directly at cosplaymagic@gmail.com

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